Some of the items that have special requirements or which cannot be shipped to the U.S.A are listed below. CBSA supports the fight against counterfeit and pirated goods entering or leaving Canada. The CBSA may request proof of export (i.e. Moreover, Canada’s Postal Service has a strong presence and network, delivering to 16 million addresses daily. This is a scam. Dangerous and prohibited items are not allowed in the mail. Your information will be used to satisfy reporting requirements for customs purposes. Customers should retain a copy of the E14 Invoice as a receipt for their records. Customers wanting to learn more about mail imports or have questions regarding the collection of these taxes or for more information on mail imports, duty and/or taxes, should visit CBSA online at: https://www.cbsa-asfc.gc.ca/import/postal-postale/menu-eng.html. USPS ® international mail services go to Canada, Mexico, and more than 190 countries. The Customs Declaration forms part of the Canada Post shipping label and also includes the addressee and sender names and addresses. Visit http://www.nrcan.gc.ca/node/8224 for more information. : 1-800-PICK-UPS (1-800-742-5877) International Services Originating in Canada. For information on restricted items, prohibited items and required documentation (including any applicable licenses, certificates, or invoices) by destination, see the International Destination Listing. As a leading provider of Canada customs brokerage, we handle more than 1.5 million shipments annually for customers of all sizes. We provide low cost solutions that keep you in compliance and your shipments in transit. Failure to provide any of the information required may result in the item being returned to sender at the customer's expense, or could result in delays, non-delivery and voids any delivery guarantees. Canada Customs. Dial 1-800-461-9999 … Canadian Customs Contact. to validate any claims or disputes related Canadian goods returned. Please refer to Section 7 Dangerous Goods of Non-mailable Matter for additional information regarding dangerous products. Read verified and trustworthy customer reviews for Vancouver Customs Mail Centre or write your own review. If you believe an error has been made with respect to the amount of duty and/or taxes indicated online or on the E14 Invoice, the CBSA provides two options to facilitate the request for an adjustment: Unlike prohibited items, controlled products may enter Canada but are subject to special requirements which often include the requirement for an import permit. Registered … Parcels that arrive at their destination without the required certificate are returned to origin at the expense of the mailer. For specific information, please visit http://cbsa-asfc.gc.ca/publications/dm-md/d19/d19-1-1-eng.pdf or http://inspection.gc.ca/english/imp/airse.shtml or contact the CBSA. Source(s): ... Canada Customs Contact. Contact Canadian Border Customs customer support team. Also, some items may be prohibited from entering the country of destination. Antidumping and Countervailing Division. The Director. For additional information contact: CANADIAN FOOD INSPECTION AGENCY59 CAMELOT DROTTAWA ON K1A 0Y9, 1-613-225-2342 / 1-800-442-2342http://inspection.gc.ca/. Telephone service available in English, French and Spanish.) Shipping documentation may be electronically transmitted to domestic or international customs and postal administrations.Even with the presence of electronic data, the hard copy customs declaration must accompany the mail item. You can submit your question online or by calling 1-877-CBP-5511 (877-227-5511). gifts up to a certain value). Collection is authorized by 39 U.S.C. Customers can also call 1-613-944-4000. : 1-800-PICK-UPS (1-800-742-5877) French Tel. A shipment may consist of several containers. International Destination Listing provides information on which countries require these certificates. COVID-19 notice: Temporary change to open ports of entryThe CBSA has implemented temporary service changes that will remain in effect until further notice. Contact Lookup Track Your tracking number lets us find the right division contact to answer your questions. Exporters must present a Canadian Kimberley Process Certificate at the time of export. Customers can visit or http://www.cbp.gov/travel/international-visitors/know-before-you-go. Visit cbsa-asfc.gc.ca/travel-voyage/ttd-vdd-eng.html to access the online CBSA Customs form. Please select one of the following forms to receive specialized assistance. See International Destination Listing for specific information. Items must not contain dangerous or prohibited materials, see Section 7 Dangerous Goods of Non-mailable Matter. Reference Number (if applicable) for Return address. COVID-19: Latest update December 1, 2020. Most WPM must be either heat treated or fumigated with methyl bromide in accordance with the Guidelines and stamped with an approved international mark certifying that treatment. Moreover, Canada’s Postal Service has a strong presence and network, delivering to 16 million addresses daily. Export permits are required for certain items and the government department responsible for the issuance of the permit depends on the type of product. Customers requiring specific information on products can contact the relevant department directly: The importation of tobacco and vaping products into Canada is regulated under several laws and regulations. The Canada Border Services Agency (CBSA) administers customs regulations and other government regulations. ... To speak with a DHL Express Customs Compliance Specialist, please call 1-866-915-5700. (applicable permit number)”. Introduction to Canadian Customs & Border Procedures A foundation in Canadian customs and trade policies suitable for individuals with no customs background. Package contents that are not on the prohibited items list and not subject to duties or taxes are released for delivery. Many food products require an import permit and/or other documentation in order to enter Canada. The Export and Import Permits Act and Regulations are administered by the: 1   Customs Requirements That May Affect your International Mail Shipment, 2.1.3   Counterfeit products and intellectual property rights, 2.2.2   Mail items valued at less than $20CAD, 2.2.6   Appealing duty and tax assessments, 2.3   Specific requirements for controlled items, 2.3.1   Import permits and other documentation, 2.3.5   Currency and monetary instruments, 2.3.8   Plants, seeds and other agricultural products, 2.3.10   Animals, insects and medical/biological materials, 3.1.2   Export permits and other documentation, 3.1.3   Dangerous and prohibited products, 3.2   Specific Canadian requirements for exports, 3.2.2   Currency and monetary instruments, 3.3   Exports of controlled items to the United States, 3.3.2   Alcohol, tobacco and tobacco products, http://www.cbsa-asfc.gc.ca/security-securite/ipr-dpi/menu-eng.html, https://www.cbsa-asfc.gc.ca/import/postal-postale/menu-eng.html, http://cbsa-asfc.gc.ca/publications/dm-md/d5/, http://laws-lois.justice.gc.ca/eng/regulations/SOR-2003-288/, http://laws-lois.justice.gc.ca/eng/acts/T-11.5/, www.cbsa-asfc.gc.ca/publications/dm-md/d3/d3-1-3-eng.pdf, cbsa-asfc.gc.ca/travel-voyage/ttd-vdd-eng.html, http://inspection.gc.ca/english/fssa/impe.shtml, http://cbsa-asfc.gc.ca/publications/dm-md/d19/d19-1-1-eng.pdf, http://inspection.gc.ca/english/imp/airse.shtml, http://inspection.gc.ca/english/plaveg/protect/dir/d-98-08e.shtml, http://www.nrcan.gc.ca/mining-materials/kimberley-process/8222?destination=node/4146, Section 2.3.1 Import permits and other documentation, http://laws-lois.justice.gc.ca/eng/regulations/SOR-89-202/FullText.html, Section 7 Dangerous Goods of Non-mailable Matter, http://www.cbsa-asfc.gc.ca/publications/dm-md/d9-eng.html, https://www.fda.gov/food/food-imports-exports/importing-food-products-united-states, http://www.fda.gov/ForIndustry/ImportProgram/default.htm, http://www.cbp.gov/travel/international-visitors/know-before-you-go, https://www.fda.gov/industry/regulated-products/human-drugs, http://www.international.gc.ca/controls-controles/assets/pdfs/forms/documents/EXT1042.pdf. The certificate must also accompany rough diamonds in transit across Canada to another country. Canada has an established e-commerce infrastructure, including broadband internet access and widespread mobile phone usage for completing online transactions. Certain medical/biological materials are permitted provided that they are properly packaged, identified and are not infectious, poisonous or otherwise prohibited under the Transportation of Dangerous Goods Act, Food and Drugs Act or any other applicable law. Each shipment of rough diamonds requires a distinct Canadian Kimberley Process Certificate. The RCMP handles firearms licensing, importation and related issues. Non-mailable cigarettes and smokeless tobacco are subject to seizure and forfeiture, and senders of non-mailable cigarettes or smokeless tobacco are subject to criminal penalties. Customs Forms Filling Out Customs Forms Online. If an item that is Canadian goods returned is delivered and duties and taxes are inaccurately applied, the recipient has two options to dispute the duties and taxes with the CBSA, which are outlined in section 2.2.6. crates, boxes, and pieces of wood used as supports or bracing). Certain products may also require a permit or other documentation in order to be imported into the country of destination. Exporters should ensure that they are entitled to use the specific general export permit prior to mailing the item. leave at front door) if provided. The maximum combined length and girth for Priority Mail/Priority Mail Express is 108". Contact FedEx Canada today to get the answers to your questions. Live insects and pests may be imported provided that they are properly packaged, identified and have an import permit if required. Visit https://www.cbsa-asfc.gc.ca/import/postal-postale/menu-eng.html for information related to food, plant and animal import requirements. Parcels containing used wearing apparel (e.g. It has more than 500 answers about CBP policies and procedures. Fax: 866-823-5415. Certain dangerous products are prohibited from the mail whether being imported, destined to other countries or sent domestically. Likewise, notwithstanding any provision in the Postal Guide to the contrary, no liability coverage may be purchased from Canada Post for cross-border shipments containing food. The gift must be sent to the recipient personally and include a card or other notice indicating that it is a gift. Zoom in to make the offices or red pins appear in order to select one. Importers can also refer to the CBSA website at www.cbsa-asfc.gc.ca/publications/dm-md/d3/d3-1-3-eng.pdf for information on importing intoxicating beverages through the mail. The term “postal import” applies to all merchandise that is mailed from outside Canada. For more information on requirements with regards to wood packaging material, please visit http://inspection.gc.ca/english/plaveg/protect/dir/d-98-08e.shtml. Regardless of value, all items on the Export Control List or items sent to countries on the Area Control List require export permits. Phone Number for Return address. Canada Post collects the fees on behalf of the CBSA and accepts the following methods of payment: Online (in advance of delivery) by credit card (Visa, Master Card or American Express). This includes, but is not limited to, items that contain food for human or animal consumption, vitamins, dietary supplements, herbal remedies and food additives or colour. Most wood packaging material must be accompanied by a Phytosanitary Certificate. We present all incoming international parcels to the Canada Border Services Agency (CBSA) for customs review. The CBSA does not consider items to be of low value in cases where a single transaction is split into smaller shipments to keep the value below $20CAD. Box 2989. Introduction to Canadian Customs & Border Procedures A foundation in Canadian customs and trade policies suitable for individuals with no customs background. When personal shipments of drugs and devices that appear violative are brought to the FDA’s attention by CBP, FDA personnel will use their discretion to decide on a case by case basis whether to detain, refuse, or allow entry of the product. Tax-free savings account (TFSA) contribution room. Failure to do so may result in the item being returned to sender at the customer's expense, or could result in delays, non-delivery, voided guarantee, if applicable, fines and /or customs seizure in the international destination. It's important to have access to these files if a dispute arises. A shipment may consist of several containers. The wrapper must be endorsed “CERTIFICATE OF DISINFECTION ENCLOSED”. The CBSA never requests social insurance or credit card numbers by telephone or email. However, in most cases the applicable Provincial Tax is still applied to these products. Visit cbsa-asfc.gc.ca/travel-voyage/ttd-vdd-eng.html for more information. RFAs will help the CBSA to effectively identify and detain commercial shipments suspected of containing pirated copyright goods. Foreign currency and monetary instruments with a value of $10,000CAD or more mailed out of the country must include form E667 (Cross-Border Currency or Monetary Instruments Report-General). For more detailed information regarding which items are prohibited or restricted into the U.S.A., refer to http://www.cbsa-asfc.gc.ca/publications/dm-md/d9-eng.html on the U.S. Customs and Border Protection (CBP) website. Neither the Canada Post nor the receiving postal department of that country can interrupt the customs process or inquire about the status of the package. cosmetics). In the event that an item is not identified as “Canadian Goods Returned”, duties and taxes will be assessed accordingly by the Canada Border Services Agency (CBSA). Mail marked “ABANDON” by the sender, if undeliverable, will not be returned. 26 Arrowsmith Road. Choose a mailing service based on delivery speed or shipping prices. How to change your address, email or phone number based on your location and application type Find an office Information about IRCC offices in and outside Canada This can be shown as proof of payment if the Canada Post delivery agent requests it when their package arrives. The importation of plants, seeds, agricultural inputs and agricultural products is regulated and is subject to a number of Canadian laws including: The documentation required to import these products depends upon the specific product and the country or State that it is arriving from. Visit the International Standards for Phytosanitary Measures website https://www.fda.gov/industry/regulated-products/human-drugs at https://ispm15.com/ for complete details. For additional information, please contact the Alcohol and Tobacco Tax and Trade Bureau (TTB) at 1-202-927-5000 or 1-202-927-8100 (long distance charges will apply). All mail containing merchandise must have a Customs Declaration form completed when sending the item to the U.S.A. or an international destination (see Section 1.1 Completing customs documents). For example, there are generally no customs duties applicable to products that qualify under the North American Free Trade Agreement (NAFTA). Items that do not qualify as gifts include: Canadian goods returned for refund or exchange after a commercial sale are exempt from duties and taxes. 1 decade ago. Policy and Administration. Canada Customs. DHL Canada; Customer Service. Senders and recipients must be aware it is completely at the discretion of the U.S. Food and Drug Administration (FDA) and U.S. Customs and Border Protection (CBP) whether or not to allow entry of drugs into the U.S.A. For this reason, Canada Post shall have no liability for loss, delay or damage of cross-border shipments containing prescription drugs or any other U.S. Food and Drug Administration (FDA), controlled or regulated products (i.e. ; CCS (Certified Customs Specialist) Program The CCS Designation is the market place standard - recognized and demanded by those who deliver and use customs services in Canada. When the item is eligible to be paid online, the customer will see a "Pay" button on screen and can follow the instructions to complete a secure online payment using a credit card. Telephone: 1-800-661-6121, 905-308-8524. Address: 301-112 Kent Street, … Merchandise mailed from Canada to the U.S.A. or abroad is subject to customs export rules. English Tel. How to send a complete immigration application. may be required to enclose a certificate of disinfection issued by recognized disinfection establishments or in their absence, by private concerns including dry cleaning firms. As an owner of a valid Canadian copyright, you are eligible to file a Request for Assistance (RFA) application with the CBSA. Contact us. DHL Canada; Customer Service. Customs Brokerage Customs brokers stay on top of ever-changing international shipping regulations on the shipper’s and recipient’s behalf, making sure that each shipment complies with the necessary rules and laws. If you are travelling to Canada or moving to Canada and would like information on customs issues, we invite you to visit the Canada Border Services Agency website. No wait times. What’s inside the package or what’s the volume of the package or required documentation, these are the things on which time of package to clear customs depends. U.S. Customs and Border Protection. The United States, among many countries, have begun the enforcement of the international phytosanitary standard for regulated wood packaging material (WPM) (e.g. No public access. When customers pay their duty and taxes online and the package does not require a signature, the delivery agent will attempt to deliver the parcel to the customer's usual delivery location, taking into consideration their Delivery preference (e.g. FDA may allow an individual entering the United States to import a three-month supply of an unopened drug if all of the following conditions are met: Notwithstanding any product specification regarding liability coverage to the contrary, Canada Post shall have no liability whatsoever for loss, delay or damage of cross-border shipments containing drugs. The importation of drugs is strictly regulated. Requests should be addressed to the: FOREIGN AFFAIRS AND INTERNATIONAL TRADE CANADA125 SUSSEX DROTTAWA ON  K1A 0G2. Likewise, notwithstanding any provision in the Postal Guide to the contrary, no liability coverage may be purchased from Canada Post for cross-border shipments containing drugs. The number in the circle indicates how many offices or red pins are in the group. Controlled products include tobacco, prescription drugs, certain foods, plants, seeds, animal parts, currency and goods listed in the Import Control List. Click-N-Ship ® service and USPS online tools help you fill out customs forms and print postage and address labels. Choose a mailing service based on delivery speed or shipping prices. If duties and/or taxes are owed, the customer can now pay online instead of at the time of delivery when they track their item at canadapost.ca or use the Canada Post mobile app (currently available on iOS and Android devices; support for Android devices is expected in February 2019). Export Permit application forms are available from: In some cases Foreign Affairs and International Trade Canada has authorized the use of general export permits. Learn how to avoid common errors that can cause delays in processing your application to come to Canada. If these requirements are not met, the product may not be allowed to enter Canada. Contact: DHL Express Customs Clearance Support. : 1-800-PICK-UPS (1-800-742-5877) International Services Originating in Canada. The call center is open Monday-Friday between 9 a.m. and 12 p.m. and then again from 1 p.m. to 4 p.m. Eastern time. The form you need depends on the USPS ® mail service you’re using and the total value of what you're sending. Unauthorized purchases from outside Canada (online or other) will be confiscated at the border and may lead to arrest and criminal prosecution. 8-5pm PST M-F: +1 (877) 999 BRIT 24/7: support@british-customs.com. Write to UPS Canada at: UPS Canada 1930 Derry Road East Mississauga , ON L5S 1E2 Canada. For more information, visit http://www.nrcan.gc.ca/mining-materials/kimberley-process/8222?destination=node/4146 or contact the: KIMBERLEY PROCESS OFFICEMINERALS AND METALS SECTORNATURAL RESOURCES CANADA9TH FLOOR580 BOOTH STREET OTTAWA ON  K1A 0E41-886-539-0766. DHL Express support services are customized to meet your Customs clearance needs. Our fastest services even include international tracking and insurance. The Agency has the power to temporarily detain suspected counterfeit goods encountered at the border while rights holders seek legal redress. If you are unable to find the information you need, the CBP INFO Center is open Monday-Friday between 8:30 a.m. and 5 p.m. Eastern time. Green circles indicate groups of offices, or groups of red pins. Rough diamond imports must be accompanied by a Kimberley Process Certificate validated by the government of the country of export. Intoxicating beverages can only be imported into Canada by mail when: International Customs and Transportation Regulations strictly prohibit recreational and medicinal cannabis (including cannabis products) in the international postal network. Vancouver CBSA Mail Centre and Casual Refund Centre, International Mail Processing Centre Léo-Blanchette and Casual Refund Centre, Direct Reporting Site for Marine Private Vessel, Free and Secure Trade/Driver Enrollment Centers, Pilot Project for Travellers in Remote Areas/Quebec. ; CCS (Certified Customs Specialist) Program The CCS Designation is the market place standard - recognized and demanded by those who deliver and use customs services in Canada. Vancouver Customs Mail Centre. For more information and to understand how the program works please visit the CBSA website: http://www.cbsa-asfc.gc.ca/security-securite/ipr-dpi/menu-eng.html. See International Destination Listing for specific information by destination. Information about this location will appear on the map. The Importation of Intoxicating Liquors Act can be found on the Department of Justice website. Before you import goods into Canada by mail, you should check to make sure they're not prohibited or controlled. Box 81226, Seattle, Washington, 98108-1226, United States. For additional information: cbsa-asfc.gc.ca/publications/dm-md/d9-eng.html. 0 0. mica535. For products on the Export Control List, please refer to http://laws-lois.justice.gc.ca/eng/regulations/SOR-89-202/FullText.html to determine if an export permit is required. 1-866-474-8272. Canada has an established e-commerce infrastructure, including broadband internet access and widespread mobile phone usage for completing online transactions. The CBSA visually inspects each parcel or piece of mail. The mailing of alcohol or intoxicating beverages into the U.S.A. is prohibited and when discovered by U.S. Customs and Border Protection (CBP) will be seized. You can call the U.S. CBP INFO Center for any type of information related to crossing the border. Their hours of operation are Monday to Friday, 9:00 am to 5:00 pm nationwide.Telephone: 1 800 731-4000 (toll-free number)Email: cfp-pcaf@rcmp-grc.gc.caRoyal Canadian Mounted PoliceCanadian Firearms ProgramOttawa, ON K1A 0R2 Tel: 613-482-6367. Unused RRSP contributions to claim. Customs duty may not apply to certain products or products manufactured in certain countries. NAFTA Hotline, Customs Information LineP.O. Advanced electronic data is mandatory to select destinations for the following services: Xpresspost - USA, Expedited Parcel - USA, Xpresspost - International (excluding prepaid), International Parcel (air and surface), Tracked Packet - International. The position of CBP is that in virtually all instances, individual citizens are prohibited from importing prescription drugs into the United States. Contact Lookup Track Your tracking number lets us find the right division contact to answer your questions. Customs Mail Centres are located in Montréal, Toronto and Vancouver. Contact Information. Before Importing or Exporting Commercial Goods into Canada you have to obtain your Import/Export Business Number from the Canada Revenue Agency (CRA). CUSTOMER SERVICE. A handling fee of $9.95CAD per dutiable or taxable mail item is applied. (For inquiries concerning Canadian customs and NAFTA issues. Customers are cautioned to ship these types of items at their own risk. A red pin indicates a CBSA office. Any damaged or incorrect orders should be brought to our attention within 14 days of receipt. It should be noted that if customs duties or fees are applicable in the country of destination, the addressee will be responsible for the payment of any duties or fees. Please consult our list of open ports of entry for more information. Canadian Border Customs Customer Service Phone Number… Exporters qualifying for individual permit exemptions must mark each parcel or package with the following: “EXPORTED UNDER THE AUTHORITY OF GENERAL EXPORT PERMIT No. The CBSA does not assess duty or tax on mail items valued at $20CAD or less. Once the online payment is complete, the customer will receive an email confirmation that includes a number and barcode. No tracking number? Unclaimed items or items with unpaid fees will be returned to sender after 30 days and may carry a return charge. What’s inside the package or what’s the volume of the package or required documentation, these are the things on which time of package to clear customs depends. : 1-800-PICK-UPS (1-800-742-5877) French Tel. Customers can visit http://www.fda.gov/ForIndustry/ImportProgram/default.htm for more information. Domestic Services within Canada. No tracking number? In the case of Priority™ Worldwide, forms must be completed in English or with an English translation. For information regarding the importing or mailing of intoxicating beverages, refer to the federal Importation of Intoxicating Liquors Act and contact the provincial liquor board. However, wood packaging material from China is no longer allowed into Canada unless an IPPC mark is clearly denoted to indicate treatment certification. All postal items entering foreign countries are subject to customs inspection. Canada. Customers can request information on tariffs, taxes, requirements for Certificates of origin and other import charges on mail sent to the United States and international destinations. Exporters must then forward the declaration to the Kimberley Process Office within seven days of the date of export, at the following address: KIMBERLEY PROCESS OFFICEMINERALS AND METALS SECTORNATURAL RESOURCES CANADA9TH FLOOR580 BOOTH STREET OTTAWA ON CANADA  K1A 0E4. export label, sales invoice, packing slip etc.) Use the automated line to: Get Proof of Income (Option C print-out) Request remittance voucher. By Staff Writer Last Updated Mar 26, 2020 11:53:07 PM ET. The USPS will no longer accept packages with cigarettes; roll-your-own tobacco and smokeless tobacco in any quantity. Contact Details; Office Phone: Toll free 1-800-461-9999 ; Outside Canada 1-204-983-3500 ; 1-506-636-5064: TTY Phone: 1-866-335-3237: E-Mail: contact@cbsa.gc.ca: Website: www.cbsa.gc.ca/contact/bis-sif-eng.html: Social Media: Site Details; Areas Served: Canada: Located In Community: Niagara Region: Service and Access Details; Description (Service) Source(s): ... Canada Customs Contact. Gifts from friends and relatives, valued at $60CAD or less, are duty and tax exempt. Neither the Canada Post nor the receiving postal department of that country can interrupt the customs process or inquire about the status of the package. Top Competitors: Social Security Administration, Healthcare Gov. Returning to resume residence in Canada: Moving Back to Canada will help you find the information you need to make your move home trouble-free. A “postal export” is merchandise that is mailed to another country. Get in touch with customer support through email, phone, or social media. The Canada Border Services Agency (CBSA) is responsible for providing integrated border services in Canada, including customs, immigration and luggage inspection services. In the United States alone, we process over four million entries annually and employ hundreds of licensed customs brokers. It is customer’s responsibility to ensure that all customs documentation and item content information and certificates for the goods being shipped are provided and are complete, accurate and legible. try calling 1-800-O-CANADA. In most cases a permit of some type is required. Copies of both lists, as well as General Export Permits, can be obtained from the following authority: FOREIGN AFFAIRS AND INTERNATIONAL TRADE CANADAEXPORT AND IMPORT CONTROLS125 SUSSEX DROTTAWA ON  K1A 0G2. used clothing, footwear, linen, etc.) Use Click-N-Ship ® to print both international postage and custom forms or use the USPS Customs Forms tool to just print forms. In addition, some products may require an export permit such as goods listed on the Export Control List (See also Section 3.4 Mailing items abroad). 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